Introduction
We are committed to protecting and respecting your privacy. This Privacy Statement outlines how we collect, use, disclose, and protect your personal data when you visit our website, interact with us, or use our services. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By accessing or using our website, you agree to the terms of this Privacy Statement. We encourage you to read this document carefully to understand our practices regarding your personal information.
Who We Are
This website is operated by Solvency II Solutions Ltd, a company registered in the United Kingdom with its registered office at 27 Ellenbridge Way, South Croydon, CR2 0EW. If you have any questions about this policy or how we handle your personal data, you can contact us at:
Email: adrian.kent@solvencyiisolutions.com
Telephone: See website contact details
Postal Address: See website imprint
We act as the Data Controller for the purposes of this Privacy Statement.
What Personal Data We Collect
We may collect and process the following categories of personal data:
Information you provide to us:
- Name, email address, phone number, and contact details submitted via forms on our website
- Account registration or login information
- Payment or billing details (when making a purchase)
- Information you send to us via customer service or support channels
Information we collect automatically:
- IP address, browser type, operating system, and other technical data about your device
- Usage data such as pages visited, time spent on site, and navigation patterns
- Cookies and similar tracking technologies (see our Cookie Policy for more details)
Information from third parties:
- If you interact with us on social media platforms, we may receive publicly available profile information or user interactions
- Payment providers may share confirmation or transaction status (we do not store full card data)
How We Use Your Personal Data
We use your personal data for the following purposes:
- To provide you with the information, products, or services you request
- To manage your account, process transactions, and deliver services
- To improve and personalise your experience on our website
- To communicate with you, including responding to enquiries or sending administrative messages
- To send marketing communications, where you have opted in
- To comply with legal obligations, such as maintaining financial records or responding to lawful requests
We always ensure that there is a lawful basis for processing your data, which may include your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests.
Marketing Communications
We may use your contact details to send you marketing emails or newsletters if you have consented to receive them. You can withdraw your consent at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
We do not sell or share your personal data with third parties for their own marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies to improve functionality, gather analytics, and personalise content. Where required by law, we will request your consent before placing non-essential cookies on your device.
You can manage your cookie preferences via your browser settings or by using our Cookie Preferences tool. Please refer to our Cookie Policy for further information.
Sharing Your Personal Data
We may share your data with the following categories of recipients:
- Service providers and partners who help us deliver our services (e.g., hosting providers, payment processors, email platforms)
- Professional advisers such as legal, tax, or accounting consultants
- Law enforcement or regulatory authorities if required to comply with a legal obligation or protect rights, safety, or property
- Third-party analytics providers (e.g., Google Analytics) for website performance insights
Whenever we share your data, we ensure that appropriate data processing agreements are in place and that your data is protected in accordance with UK GDPR.
International Transfers
If we transfer your personal data outside the UK (for example, to service providers in other countries), we will ensure that adequate safeguards are in place. These may include Standard Contractual Clauses approved by the UK Information Commissioner’s Office or verification that the receiving country offers adequate data protection.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Once data is no longer required, we will securely delete or anonymise it, unless we are required by law to retain it for longer.
Your Data Protection Rights
Under the UK GDPR, you have several rights in relation to your personal data. These include:
- The right to access your personal data
- The right to rectify inaccurate or incomplete data
- The right to request erasure of your data (“right to be forgotten”)
- The right to restrict or object to certain types of processing
- The right to data portability
- The right to withdraw consent where consent is the basis of processing
- The right to lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, please contact us using the contact details provided above. We aim to respond within one month of receiving your request.
How We Protect Your Data
We take appropriate technical and organisational measures to safeguard your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security reviews.
However, no system is entirely secure. We encourage users to take reasonable precautions such as using strong passwords and keeping login credentials confidential.
Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices or legal obligations. When we do, we will revise the “last updated” date at the bottom of the page. We recommend reviewing this page periodically to stay informed about how we process your data.
If we make significant changes, we may notify you by email or via a notice on our website.
Last updated: 29th July 2025