Introduction
Solvency II Solutions are committed to protecting and respecting your privacy. This Privacy Notice outlines how we collect, use, share, and protect your personal data when you visit our website, interact with us, or use our services. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By accessing or using our website or apps, using our products or services, or otherwise providing us with your personal data, you agree to the terms of this Privacy Notice. We encourage you to read this document carefully to understand our practices regarding your personal data.
When we talk about “personal data”, we mean any information which relates to an identified or identifiable living individual. Individuals might be identified by reference to a name, address, email address, phone numbers, identification number, location data, an online identifier (such as an IP address) or to other factors that are specific to them.
We act as the Data Controller for the purposes of this Privacy Notice.
Please also see and read our Cookie Policy .
Who We Are
This website and our products and services are provided by Solvency II Solutions Ltd, a company registered in the United Kingdom with its registered office at 27 Ellenbridge Way, South Croydon, CR2 0EW.
If you have any questions about this policy or how we handle your personal data, you can contact us at:
Email: adrian.kent@solvencyiisolutions.com
Telephone: See website contact details – Enquiries
Postal Address: 27 Ellenbridge Way, South Croydon, CR2 0EW
What Personal Data We Collect
We may collect and process the following categories of personal data:
- Information you provide to us:
- Name, email address, phone number, and contact details submitted via forms on our website or otherwise provided to us
- Account registration or login information
- Payment or billing details (when making a purchase)
- Information you send to us via customer service or support channels
- Information we collect automatically:
- IP address, browser type, operating system, and other technical data about your device
- Usage data such as pages visited, time spent on site, and navigation patterns
- Cookies and similar tracking technologies (see our Cookie Policy for more details)
- Information from third parties:
- If you interact with us on social media platforms, we may receive publicly available profile information or user interactions
- Payment providers may share confirmation or transaction status (we do not store full card data)
How We Use Your Personal Data
We use your personal data for the following purposes, and we always ensure that there is a lawful basis for processing your data, which may include the performance of a contract, compliance with a legal obligation, or further to your consent, or under our legitimate interests:
| Use / purpose | Legal Basis |
| To provide you with products or services under a contract; and to manage your account, process transactions, and deliver services. | We will use your personal data to perform our obligations in accordance with any contract that we may have with you. It is also in our legitimate interest to use your personal data to ensure that we provide our services in a secure and effective way and to make improvements to our products and services. |
| To provide you with the information, products, or services you request. | We will use your personal data to perform our obligations in accordance with the services or communications you have initiated or requested. It is also in our legitimate interest to use your personal data for marketing purposes. |
| To send marketing communications, where you have requested them, opted in, or we are permitted to send you marketing messages. | We will use your personal data to perform our obligations in accordance with the communications you have opted into or requested. It is also in our legitimate interest to use your personal data for marketing purposes, for example to decide what marketing content we think may appeal to you. |
| To communicate with you, including responding to enquiries or sending administrative messages. | We will use your personal data to communicate with you in accordance with any requests or enquiries from you. It is also in our legitimate interest to use your personal data in such a way to ensure that we can respond to your enquiries, send administrative or service based messages. |
| To improve and personalise your experience on our website, including through the use of cookies, web beacons, pixel tags and other similar technologies. | We either rely on consent for certain cookies, or it is in our legitimate interest to use your personal data in such a way to ensure that we provide access to our website and services in a secure, optimised and effective way, and so that we can make improvements to our website and services. |
| To comply with legal obligations, such as maintaining financial records or responding to lawful requests, or enforcing our legal rights or protect the legal rights of a third party. | Where we have a legal obligation, we use your personal data to comply with any such legal obligations imposed upon us. Otherwise it is also in our legitimate interest to use your personal data for these purposes |
| In connection with a business transition such as a merger, reorganisation, acquisition by another company, or sale of any of our assets. | It is in our legitimate interest to use your personal data for these purposes. |
Marketing Communications
You can withdraw your consent or ask us to stop sending marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
We do not sell or share your personal data with third parties for their own marketing purposes, without your express consent.
Cookies and Tracking Technologies
Our website uses cookies to improve functionality, gather analytics, and personalise content. Where required by law, we will request your consent before placing non-essential cookies on your device.
You can manage your cookie preferences via your browser settings or by using our Cookie Preferences tool. Please refer to our Cookie Policy for further information.
Sharing Your Personal Data
We may share your personal data with the following categories of recipients:
- Service providers and partners who help us deliver our services (e.g. hosting providers, payment processors, email platforms)
- Professional advisers such as legal, tax, or accounting service providers
- Law enforcement or regulatory authorities if required to comply with a legal obligation or protect rights, safety, or property
- Third-party analytics providers (e.g., Google Analytics) for website performance insights
Whenever we share your data, we ensure that appropriate data processing agreements are in place and that your personal data is protected in accordance with UK GDPR.
International Transfers
If we transfer your personal data outside the UK (for example, to service providers in other countries), we will ensure that adequate safeguards are in place. These may include Standard Contractual Clauses approved by the UK Information Commissioner’s Office or verification that the receiving country offers adequate data protection.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Once data is no longer required, we will securely delete or anonymise it, unless we are required by law to retain it for longer.
Your Data Protection Rights
Under the UK GDPR, you have several rights in relation to your personal data. These include:
- The right to access your personal data
- The right to rectify inaccurate or incomplete data
- The right to request erasure of your data (“right to be forgotten”)
- The right to restrict or object to certain types of processing
- The right to data portability
- The right to object to processing in some circumstances, if we are relying on legitimate interest grounds
- The right to withdraw consent where consent is the basis of processing
- The right to lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, please contact us using the contact details provided above. We aim to respond within one month of receiving your request.
How We Protect Your Data
We take appropriate technical and organisational measures to safeguard your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security reviews.
However, no system is entirely secure. We encourage users to take reasonable precautions such as using strong passwords and keeping login credentials confidential.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or legal obligations. When we do, we will revise the “last updated” date at the bottom of the page. We recommend reviewing this page periodically to stay informed about how we process your data.
If we make significant changes, we may attempt to notify you by email or via a notice on our website.
Last updated: 27th August 2025